BitMart Exchange Social Audit & Trust Score

BitMart was never my main exchange, but it always felt like that place you’d visit when you couldn’t find a token anywhere else. They listed a crazy number of small-cap projects, and sometimes you’d discover gems there before they reached bigger exchanges.
What always held me back was trust. Maybe it was the memory of the 2021 hack, maybe it was the reputation over the years, but I never felt comfortable leaving a meaningful amount of money on BitMart. It was an exchange I’d use for a trade, then move my assets off straight away.
The UI wasn’t bad too, but it never felt polished enough to compete with the bigger names. Customer support also didn’t have the strongest reputation, and the exchange never really built the same confidence that Binance, Bitget or even MEXC managed to build over time.
Looking back now, the shutdown https://www.bitmart.com/en-US/support/articles/7922665245339/39162120325403/53544595916059 doesn’t feel completely out of nowhere. As competition became tougher and users concentrated around a handful of major exchanges, BitMart slowly faded into the background. It wasn’t a terrible exchange, but it also never gave people a strong reason to choose it over everyone else.
Adios 👋❤️

bitmart is one of worst exchanges available it seems team doesn't care about community it lists crypto coins but won't let users withdraw easily strict verification just to withdraw small amounts of fund and sometimes bug makes user asset disappear.
Also it won't let users sell newly listed coins the sell order doesn't gets created but user will recieve error that order is already created while token price keeps falling resulting in financial loss, it often delists crypto without warning or announcement so funds become useless until user realize it.
Kyc verification takes days or even weeks and sometimes it puts account on hold so no withdraw or trading funds become frozen, basically it's a legit exchange but with tons of red flags.

BitMart lost over $200 million in its 2021 hack, yet it still lacks a verifiable Proof of Reserves and a publicly disclosed insurance fund. Today, the bigger concern isn't hackers but users reporting frozen accounts, surprise KYC checks during withdrawals, and funds trapped in delisted tokens. With an FTC investigation dating back to 2022 still unresolved, transparency remains the platform's biggest weakness.

Still have a registered verified account here but their attitude of poor customer communication made me ignored it aside completely. Once made a deposit of ETH that never got credited, chatted their customer care it's either robot spilling totally negative to what my problem was or the Human that also came and giving me zero to non useful replies. Is it the fact that they even go scouting to listing whatever trash they finds regardless of it ability, if they can pay good amount then they're saying Yes. That attitude is a big red for me, they need to consider their customers before accepting listings even more work on customer services better.

I registered on BitMart in 2020 and even back then their listing standards were quite low. They tended to list a lot of low cap and even micro cap shitcoins many of which were questionable. Their listing agents are often among the first to approach projects once they start gaining some traction. The mobile app’s UI/UX isn’t very smooth, though the website is okay..Liquidity is enough..Fees are also reasonable and competitive. Customer support is also one of their weakest areas. There have been instances where user funds were locked without clear explanations and resolving such issues can be difficult. If you’re considering depositing funds there, it’s worth thinking twice especially since recovering access can be challenging if your account gets locked.

Since around 2017 it built a reputation as a place for crypto gems, but unfortunately their listing criteria is so weak they list anyone who pays enough, most die within weeks/months. For traders hunting early listings or meme coins, that strategy attracts attention. As of March 2026 the exchange still reports daily trading volume in 2.5 billion dollar range for spot, Spot trading fees typically start around 0.10 percent maker and taker for standard users, while futures fees remain competitive and can drop further with the $BMX token or higher trading tiers. Security history remains dominated by the December 2021 hot wallet breach where attackers drained roughly 196 million dollars. The exchange paused operations and eventually reimbursed users, though some community members still dispute how smoothly that compensation process worked. Since that incident no comparable security breach has been publicly confirmed. https://www.securityweek.com/bitmart-cryptocurrency-exchange-hacked-for-196-million/ Customer reviews hover around the low range with thousands of reviews, and the pattern in user feedback is consistent. Traders frequently describe accounts being frozen under “risk control” after profitable trades, withdrawals being delayed, or support tickets receiving slow responses. https://www.trustpilot.com/review/www.bitmart.com?stars=1 My personal experience wasn't pleasant, 1st they don't allow you to use (new user etc.) coupons as you wish (so just consider they don't exist) 2nd deposits (btc ordinals) are not automatically credited I had to create tickets :( 3rd order books are too shallow on most pairs almost like a tier3- exchange, 4th lastly this is weird I lost some ETH while depositing, they said I need to create specific wallets for ARB, OP, Ethereum native, but why? Shouldn't one EVM wallet be a go for all EVM networks? I have always used the same wallet on other exchanges!

BitMart new Prediction Market for crypto/event bets launched early Jan 2026, and that US entity push with 49-state ops adds some legitimacy credibility. No new hacks since the 2021 mess where they paid users back, bug bounty still running, but the user pain is loud.

If I were you and I was using BitMart: I’d treat it like a short-term trading pit use it for trades, squeezes, dips, quick flips. I wouldn’t leave large amounts there long term, and I’d move profits or long-term holdings to a safer wallet ASAP. The 2021 hack could literally back me up on this.

After 2021 hack, Bitmart covered losses from their own pocket, hope they have learnt some and improved the security. Overall app is pretty but can be improved for easy trading, fees are competitive, liquidity is fair, but be careful with low m.cap coins... BUT their listing criteria sucks, they are following Mexc in this regard but not on development side. (ps Mexc is much better on UI UX, excellent mobile app, fast highly customizable charts, etc.) Why on the earth do you list BABYWLFI ?